Following these tips will help you achieve the quality paint job you are after. When you have finished, you will have the rewarding experience of stepping back and admiring your handy work.
When you purchase a Dulux quality product, you are also purchasing our excellent after-sales service.
At Dulux, we offer guarantees on many of our products where they are used in accordance with the instructions. If you are in any doubt about those instructions, please contact us for more information before starting to paint.
If a painter or builder did the painting for you, you should first contact them and let them know of your problem. It is important that you do this as soon as the problem arises, particularly if the painting is still underway, as many problems can be easily resolved. Your painter will examine the problem and if they believe there is an issue with one of our products, they will ask us for assistance in determining the problem.
If you have been painting yourself, please contact the paint retailer where you purchased the paint or contact Dulux Help & Advice on 13 25 25. A trained consultant, experienced in our products will take the details of your problem and advise you of the appropriate action. On most occasions, problems can be sorted out with one phone call.
If we are unable to resolve the problem immediately, we may need to arrange for samples to be sent to our laboratories for analysis to be undertaken. Regardless of the cause of the problem, we will do our best to advise of the appropriate rectification required to achieve the desired result. If the problem is a result of a fault in our product we will replace the product.
Make confident decisions about your project needs with support from our wide network of painters or speak to one of our Help & Advice consultants now.
Want to change but don’t know where to start? Dulux Help & Advice are expert consultants who can help you with colour advice, product selection and application, everything you need for your next paint project.
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