Find out how we're improving the Dulux Find A Painter program to benefit both our consumers and accredited painters.
In 2022, the Dulux Find a Painter page received over 69,000 consumer visits and our ongoing goal is to increase this number with the aim of doubling visits within the next two years.
To ensure we are providing an optimal experience, Dulux has initiated a series of improvements to the Dulux Find A Painter program benefiting both our consumers and Accredited painters. The first phase of these enhancements is now live.
You can expect the following key changes to your Find A Painter experience
Improvements in lead matching. Leads are now matched more accurately based on your lead preferences. You will have the option to accept or reject a lead with an expiry timer for new leads. We’ve also implemented measures to ensure fair lead rotation for all Accredited Painters.
Revamped communications. Enhancements to the consumer request process enable us to provide more details relating to their project. The matching process will now be better supported with new email comms to both our painters and consumers to ensure a smooth handover and clarity in next steps.
To finalise your job leads profile, which began ahead of the Dulux Find A Painter relaunch, simply follow the link provided in the recent email from us or contact our Help and Advice team for assistance. If you encounter any technical issues, please don’t hesitate to reach out to us at 13 23 77.
Delivering exceptional consumer experiences for every job lead remains the focus of the Dulux Find A Painter service, allowing us to continue to safeguard and enhance the Dulux Accredited brand’s competitive advantage. We greatly appreciate our ongoing partnership with all Accredited Painters in achieving this goal.
Thank you for being an essential part of the Dulux Find A Painter program and we look forward to continued success together.
A service area represents locations you are willing to accept leads from. To set your service area(s), follow the link in our recent email, enter your business address, set the radius for areas you service and then move the “pin” to where it best suits.
Give us a call on 13 23 77 for any assistance or to request a new link.
You will be sent a “Lead Email” that will expire after 16 business hours, based on eight hours per working day. If a lead is generated outside of business hours, the 16 hours commences at the start of the next business workday. From this email, you can either “Accept” or “Decline” based on the description, details of the job and location.
Only the first three businesses that accept a lead will progress. If you attempt to accept a lead that has already been claimed by other painters, you will be advised that the job is already assigned to other businesses.
If you select “Decline,” depending on the number of other businesses that have accepted the lead, the job may be opened to other painters for the opportunity of completion.
Find a Painter is no longer available on Dulux Business +Plus so you will no longer be able to find or edit your Find a Painter profile on it. All other Dulux Business +Plus functionality, such as paying invoices, is available as usual.
If you require updates to be made to your Find a Painter profile, contact us by phone on 13 23 77. We are working on a plan to provide you with access to view and maintain your own account details.
Leads will be matched to you based on the customer’s location and project requirements, your service area and job preferences.
All job leads will be issued to a maximum of five painters. Should a postcode have more than five painters, the leads will rotate to ensure an even distribution of opportunities.
In collecting and using your personal information for the Permitted Purpose, we may disclose your personal information to Third Parties for the Permitted Purpose. We will only use your personal information for the Permitted Purpose and in accordance with our privacy policy.
If we don't collect your personal information, we will be unable to pass your details to consumers who are seeking a painter via our service. Third Parties: Consumers using the 'Find A Painter' service and marketing and communications agencies.
Permitted Purpose: Your details provided to consumers for job opportunities; providing our product and services to you; and answering any questions or queries you may have in relation to our products and services.
Privacy officer contact: privacy@duluxgroup.com.au or 03 9263 5678.
We, us or our: DuluxGroup (Australia) Pty Limited (ACN 000 049 427), and our related companies.